Smallworld in Netia
Network Inventory System for years
Learn how for the last 20 years, Smallworld has been helping Netia develop their network, manage their infrastructure, and introduce cutting-edge services.
Industry: Telecommunications
Country: Poland
Product / Service: Smallworld GIS
Category: Network Inventory Management
One of the largest Polish telecom operators. Provides TV services as well as mobile and stationary internet for private users, companies, and institutions. Has around 2000 employees in 70 cities around Poland.
Challenges
What were Netia’s struggles before we began our partnership?
Managing and effectively using large amounts of data and vast network architecture:
200
database
423000
active and passive
network nodes
388000
fiber optic and copper
cable sections
699000
underground routes
and locations
164300
rack devices
54000
raster maps
Access to accurate, quality data
Time-consuming processes and lack of the right tools
Solution
How we helped Netia overcome their challenges with the Smallworld system
We organized the data
- standardized and available from any location. Elimination of the need for using paper documentation.
- easy and instant access to the up-to-date information about the network, resource utilization, and leased fixed assets’ location.
- all spatial data geocoded
- data correlation from different sources enabling valuable analyses.
We automated the processes and made the tools work in a consistent way
automated processes include e.g.:
- service feasibility check
- preliminary cost calculations of connecting new B2B customers
- locating network outages
- identifying services affected by the outage
- tools supporting service provisioning and network maintenance
- network design mechanisms utilizing existing and planned network infrastructure
We delivered integrations with other systems
CRM system integration:
- automated the process of service feasibility check
- automated the service sales process
Service provisioning support
- automated the service activation process for radio systems as well as fixed copper and fiber networks
SAP system integration
- Providing much easier management of fixed assets
Integration with other OSS systems
- support for investment and network deployment processes
Benefits of Smallworld implementation at Netia
Process improvement
- instant service feasibility check
- fast, automated preliminary cost calculations of connecting a new B2B customer
- identifying of services affected by the outage got shortened to several minutes
- all tasks related to checking the service availability can be completed in a few minutes
Financial benefits
- investment cost optimization
- decreased cost of as-built data collection/inventory
- lowered outage repair costs
- elimination of the need for completing a quadrennial field survey inventory of the company’s fixed assets
Service quality improvement
- more accurate next-generation network planning and design
- preliminary network or service design can be done based on existing and planned infrastructure
- more effective sales campaign planning that takes the local conditions into account
Summary
Today, there’s no doubt that the modern inventory system is critical for a telecommunications operator. When Netia made the decision, we did not know how technologies and the telecommunications market would change. We did not know what challenges the inventory system would face. In my opinion, we made a good decision by choosing Smallworld, a flexible and future-proof network inventory solution.
The system still allows us to grow efficiently. Of course, it is not always an easy way. In difficult times, an experienced vendor plays an important role. In our case, it is Globema – the company we have been working with from the very beginning.
Jacek Świtalski, Project Preparation and Network Inventory Team Manager, Netia SA
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